海牙飯店

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.

很棒的酒店,員工很好,服務很棒,體驗非凡。我和朋友在那裏住了一個星期,每天早上/中午11點之前離開酒店。後來我們得到了一個有新浴缸的清潔房間,廚房也被重新填充了。個人很酷。想呆久一點

住了1噸。酒店就在海濱的盡頭。美麗的景色和海上的日落。在登記入住時,我們詢問了一間標準客房和高級客房,因爲我們沒有事先預製好我們的訪問,接待處的女士費了一點力氣就能賣給我們一間高級客房,但當我問我們是否可以同時看到兩間客房時,她說不是因爲她一個人接待(在其他酒店,我們被賦予了審視自己的鑰匙)。標準海景房非常漂亮,但她也建議我們不需要在餐廳預訂吃飯,而且週一晚上我們認爲沒必要,我們錯了,只有1個廚師在上面,所以無法在那裏吃飯。決定步行進城吃飯,明確走公路路線,酒店建議靠港後走一條路,不是個好方案,經過漫長的黑暗探索出口被堵住了,所以堅持走公路。早上退房,在老城區一個美麗的麪包店吃了一頓可愛的早餐,比在酒店25歐元的早餐要好。如果訪問美麗的登哈格海灘,會再次入住。

It's a very nice hotel, located in the center of the city. Beautiful design, the rooms are pleasant. The breakfast is good. Those who come with a car are advised not to park in the parking lot below the hotel, because it is expensive. We camped in a parking lot within walking distance (of course after dropping off our luggage at the hotel) on Geest Street 1. We had a less pleasant experience, our daughter felt sick, and they had no idea where to refer us and we were even sent to the emergency which turned out to have been closed for 3 years. So only health, and enjoy.

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

Het hotel ligt op een geweldige locatie, dicht bij het strand. Kamers zijn wel aan de kleine kant, maar voor een nacht gaat het prima. Weinig bergruimte. Heel schoon. Alles wat je nodig hebt voor een nacht.

Een geweldig hotel, Goedgelegen in het centrum van Den Haag. De kamer waar wij verbleven was erg ruim en uitstekend geschikt voor gezinnen. Het ontbijt was erg goed en uitgebreid. Voor de kinderen was er een speciaal kinderontbijt hoek en in de lobby was er ook een speelhoekje voor kinderen.

Great hotel, with quiet lobby. Handy automatic supermarket machine witch gets you food and drinks anytime you like. Staff is semi Dutch speaking but deliver a great clean and tidy hotel. Traveled for business, good location. Sea is just around the corner. Photos look the same as reality, so I won’t include photos in my review.

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.