古晉Villa

酒店很不錯，很大很舒服，就是那個服務不敢令人恭維，1.早上到了準備進酒店，櫃枱説你的房間還沒給錢？鬱悶了，我早就在網上給了，2.要個廁紙，兩個小時都還沒送來，我就下樓和她們説理去，3.又是隔天要廁紙，我就直接站在樓下櫃枱等，結果居然送去我的房間，然後把我卦在門口，不用打掃房間的牌子，翻了過來，直接進我房間放了廁紙，我都説不用打掃，不要進我房間了，因為我接了一個星期的，我的東西到處亂放，包括證件，錢，東放西放的，有點鬱悶這家酒店服務，其他都很好，打掃衞生的阿姨們，很喜歡在房間門口大聲叫和説話，一般她們都兩三人～

距各景點不近，餐廳能吃的慣咖哩口味的還可以。設備老舊了些，打掃衛生挺努力的，樓下商場很多店沒空置，沒有超市，古晉城雖小可是交通堵車很正常，商務停留還好，一定要安排好交通出行。

設施比較陳舊，倒是整體還算舒適 唯獨這門太薄了還能晃動😂 位置很好，樓下就是亞達街入口 打開窗户還能看風景🎐 非常有特色，喜歡夜生活晚上還有酒吧到挺晚 最喜歡酒店的小貓咪 晚上會窩在大堂沙發睡覺

客房乾淨，簡潔，視野開闊，剛好遇到龍舟賽，躺在床上就可以先現場啦！而且床超級超級的寬，竟然有三米寬，我也是完全服了😄服務員也很熱情，住了很多次，都知道我的名字，愛吃什麼了，挺好的

房間頗大的，交通挺便利，2大一小睡一張床還可以接受。只是酒店本身偏老舊，我不是很喜歡蓮蓬頭是固定在天花板，難以帶小孩洗澡，到最後索性不洗了。如果是以交通位置及性價比考量的話，還是可以接受的。沒想到要拍房間內部的照片⋯

就在機場對面了 走路就可以到的感覺 這個價位 這個環境挺符合的 有機會去古晉 還會住這裏的 挺好的 值得推薦一下哈

The hotel is co-located with ST3 Shopping Mall however there are many vacant stores The hotel lobby is at level 2 hence don’t confused when you alighted from the grab and thought the hotel lobby is on ground. Generally, the room was decent, clean and the staffs of the hotel very polite. The hotel is just opposite The Spring Mall (one of large mall in Kuching) and you could find major brands there. The hotel is not near to the central/city area where all the tourist locations will be but is just 10mins from hotel when you are on grab. It will cost between RM5-7. The hotel is also 10-13mins away from international airport, grab is about RM$7-9. Great stay!

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti