I booked this hotel back in January for a trip to Lyon on weekend 09-10 July 2022. After travelling from UK and on my way to the hotel from the Airport, we was 5 minutes away when I received a call from Booking.com advising me that the hotel could no longer provide us a room as they no longer had any availability. The hotel did not even contact us directly, but had told booking.com at that moment only, whom called me as soon as the hotel reached out to them. We was stranded with our luggage and no hotel and had to wait for Booking.com to find us an alternative which was over 1km further away. Having booked well in advance, if we had have been informed the day before we travelled they could no longer accomodate us would have been bad enough, but to be told after travelling over from UK and only 5 mins away from reaching the hotel is totally unacceptable. Still the hotel has not even reached out to me directly to apologise for the distressing situation and time wasted on our short trip this caused us. What was meant to be a nice weekend away, ended up being a disastrous one. How can a hotel not know the number of guests they have booked in to stay. Clearly I have marked this hotel with the lowest stars and certainly lowest for Service if thats what you call it. I would love to comment on the cleanliness etc, but unfortunately we didn't even get that far. Customer Service? What customer service? Totally shocking and appalling, be aware that if you choose to stay here, you might arrive and find you are stranded with nowhere to go.