馬德里的熱門 5 星級飯店

非常糟糕的體驗，抵達當天在大堂辦理入住手續，短短的10分鐘時間，我的背包在酒店大堂，在光天化日下，被偷盜。酒店說他們的安保系統無漏洞，被偷的事情，在任何地方都會發生。客人要看好自己的物品。 既然如此，酒店有責任在大堂的醒目地方，貼出告示牌提醒所有的住客：看顧看自己的隨身物品，以防被盜！！ 信息分享給未來要入住的朋友，大家要多加留心。

Anyone who wants to walk everywhere, that’s the one hotel to choose. Service is formal but the staff ist in most of the time very friendly and helpful. Especially the reception desk is supportive and knowledgeable. Rooms are very nice decorated and all amenities are available, although a Nespresso coffee machine would be nice. Soundproofing is excellent, beds are comfortable. Lovely terraces. Small one at the reception level and a roof top bar. Service differs there. Not very attentive staff and think work and clients are given. The spectacular view offset this.

一家不錯的酒店,每層樓都有很多可愛的特色,房間內沒有咖啡設施感到羞恥,這令人非常失望,因爲這是我們醒來後喜歡的第一件事,只在酒店吃過一次食物很糟糕,5星級不得不送我丈夫的背,得到了服務員的非常冷淡的反應,把東西放在我們桌子上,我們沒有要求,並期望我們支付12歐元的麪包,這不是它應該如何,我們不願意支付全額賬單和女服務員很粗魯,如果看起來會殺人,前台接待員很樂於助人,並解決了我們遇到的任何問題,請僱用知道如何與客戶相處的工作人員,它阻止了我們再次在那裏吃非常昂貴的費用。位置還可以,但不是雖然我們曾經相信,但仍然值得一遊,只是因爲風格。請注意,游泳池是冰冷的,因爲沒有加熱,很多酒店都關閉了,所以我們沒有使用大部分,這令人失望,因爲這是我們與他們預訂的原因之一。這不是一家便宜的酒店,我們是一對父母並期望我們房間的咖啡設施以這樣的成本。請將此帶到酒店老闆身上。

我和丈夫在西班牙的第一晚只在這裏住了一晚,我們絕對喜歡它。很難離開。我們在四樓有一個高級房間,外部看起來很漂亮。我們剛到時房間沒有空,所以我們在主大堂酒吧喝茶。很好吃。一旦我們的房間準備好了,他們護送我們和我們的行李在那裏,不久之後,給我們送了一件很好的歡迎禮物 - 來自西班牙這個地區的美味餡餅,稱爲加利西亞。我想他們寄的是因爲我告訴辦理入住時的女人,我在加利西亞學習過,我們要去那裏,她來自那裏,所以我認爲歡迎禮物很好,特別,量身定製,當然也很好吃,房間很漂亮。我們沉入的大牀舒服。我想要牀單和枕頭給我的房子。第二天早上在設備齊全的健身房鍛鍊,然後第二天早上我們在頂樓吃早餐。美味的自助餐,並製作了點雞蛋。很棒的關心服務。總的來說,這是馬德里一個很棒的中心位置的頂級酒店。當然值得揮霍。

非常有格調的酒店，古老幽美。酒店就在市區，麗池公園旁邊，停車門口代泊，周邊遊玩走路即可。早餐也相當好。酒店的下午茶在整個歐洲都相當有名。房間雖然看起來比較古老，但非常有皇家氣息。

酒店環境，服務態度都很不錯，早餐也不錯，算市中心，離太陽門很近，離兩個地鐵口也比較近，交通便利

一、我們預訂了兩間雙人床房間，入住時結果給了我們一個大床房，一個雙床房，兩個男成年同志總不能住在一張床上啊，就去前台協調，前台告知換房間要額外收取30歐元的費用！難道酒店不用遵守協議嗎？難道酒店不用遵守預定嗎？希望攜程給個說法！！！二、還有就是服務台根本就沒有華人禮遇！也不是像攜程上說的那樣會中文交流！三、我們到達酒店被額外收取了600元歐元的押金退房後到現在也沒有到賬提示！很擔心！

非常好！超級好！位置靠近市中心！得知我媽媽過生日，為我母親準備了蛋糕 香檳和賀卡

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

西班牙此行住過最滿意的酒店，酒店雖然不大，但是處處精緻，服務無可挑剔，備品是全套歐舒丹，還額外贈送泡澡用品和護手霜，在房間的陽台拍到了最喜歡的照片，非常具有西班牙風情，早餐有菜單可以單點，選擇豐富，強烈推薦！