100 評價
玫瑰堂海灘伊波羅之星飯店&度假村
St.Bran's Burg|距離格林伍德大宅2.82km
I have been to other resorts in Montego Bay and this one was the worst experience Ive had. Unfortunately it took almost 2 hrs for the room to be ready. I arrived around noon and waited for a 3:00 check in. At 310 they said it would be a few minutes and they were just mopping. At 345 they said they needed a supervisor to check the room and it would take 10 minutes. At 4 pm they said the supervisor is has not checked the room. Then another person said they were mopping. Eventually they gave us keys around 415 and told us to wait 10 more minutes. After waiting 10 more minutes, nobody reached out to us or came to us in the lobby so we took our own bags from the front and walked to the room. I am not sure if they made us wait out of spite but I was very disappointed. While I understand things take time. There was no honesty in the front desk communication about the room status and After being at an airport since 5 am I would not recommend this check in experience to anybody. Then, to remedy the situation, someone called from customer service and sent a bottle of brandy to our room. I kindly let them know while I appreciate the gesture, I do not drink and the bottle did not make up for the fact that I missed a wedding rehearsal due to the delay and dishonesty. After that, no attempt was made for us to feel comfortable. Not all, but a great majority of the staff had a bad attitude on the entirety of my trip. I found it to be more negatively directed at people of color than the white foreigners. Positives are that the view was nice from my room. Also,the wedding food and the buffet food was good. Room service is terrible and the specialty restaurants were not great. Ultimately, with the dishonesty at the beginning of the trip and the subsequent bad attitudes from alot of staff, I didn’t have an amazing trip. I wouldn’t recommend stay here. I had a great time at Moon Palace Jamaica though. Very nice people there!
滿意
100 評價