We spent a weekend there in June 2023, Friday through Sunday. Location: right next to a shopping mall (Riem Arcaden) with supermarkets and food places among many others. Parking: shared parking with shopping mall, designated elevator to the hotel lobby. Parking fee 20 to 25 euros per night. Overall impression: clean, light, modern. Check in and check out: fast and polite. Room: average size, very clean, small bathroom. We paid 75 euros per night per room (two people) and for this rate everything was as good as or even better than expected. One issue: no door bolt / security latch! In total we give four and a half stars for the hotel. We would have given five stars if there had been a door bolt and some smiles from the front desk staff as we walked by. Restaurant: Evening service one star / breakfast service four stars. We wanted to have dinner at the restaurant. My son ordered a Schnitzel which was half the size it used to be before covid (we used to stay at this hotel 3 times a year up until 2020). He was still hungry afterwards. The Schnitzel cost 28 euros. I am coeliac and often encounter problems finding food in German restaurants. I spoke to a very friendly waiter about it who was trying to be helpful but failed miserably (not his fault). He had no idea what gluten-free meant and he wasn't fluent in German nor English. He went to the kitchen and came back with some information. Not good enough. Went back to the kitchen and came back with some more information. Still not entirely helpful. There was a side order of vegetables on the menue with a dish. I asked if I could just get a side order of plain vegetables. No, I couldn't. It was not a matter of pricing, the waiter just didn't understand what I wanted from him and kept running back to the kitchen to ask but there didn't seem anybody available to deal with my request. I decided not to eat and ordered just a small non-alcoholic wine. Got a large one instead (was only charged for a small one but they couldn't get this right either). To summarize: my son and I were the only people in the restaurant. One might wonder why. We tried to order four items in total: Schnitzel, coke, side order of veggies, non-alcoholic wine. They failed on two out of four. The restaurant really deserves zero stars from us, however, we feel one star should go to the waiter who really tried hard and remained friendly throughout! Breakfast service started out just as bad. Upon check in I had asked if they offered gluten-free options and I was told it would not be a problem. First, however, it was. The first check in lady (younger) I spoke to was in training but didn't get help from somebody experienced. She just pointed me to the two gluten-free items offered in the buffet area but couldn't not answer my questions as to whether any bread could be warmed up for me in the kitchen. She walked away with a helpless shrug. Soon, however, a more experienced lady appeared (older than the trainee, short dark hair, glas
很好
80 評價