棕櫚灘縣飯店

酒店位置距離機場很近，有接送機服務，房間很乾凈有小冰箱，健身房游泳池，早餐還不錯，適合家庭出遊，商務旅行。

市區套房是一家很棒的酒店，這裏的服務很棒，他們所提供的早餐很好！該設施是一個舒適宜人的地方，您可以稱呼自己的家為小型公寓，此外，它位於博伊頓海灘的大部分地區，毗鄰許多購物中心，甚至不到2英裏！

由於我家在裝修,我們在這裏住了兩個多星期。我們的雙人大牀房最舒適,也很寬敞。牀提供了正確的堅固度,因爲我背部不好,無法睡在柔軟的牀上。浴室大小適中,非常明亮。淋浴壓力非常好。我們房間裏有很多儲存區,這對我們的長期住宿來說是很好的。酒店位置很棒街對面有無數餐廳,距離更多餐廳僅兩分鐘車程。酒店場地保持完美,游泳池區域蔥鬱,最吸引人。作爲長期的客人,我們很感激有一個洗衣房位於房內。包括早餐很棒,包括幾個品種的雞蛋、餅乾和肉汁、華夫餅機、早餐肉、酸奶、冷麥片、熱燕麥片、百吉餅、麪包、鬆餅、新鮮水果、咖啡/茶/熱可可和各種果汁。員工在早餐時段不斷補充食物。在我們逗留期間,我們注意到員工對酒店的公共區域保持了多麼乾淨。客房清潔(除非另有要求,每四天一次)非常棒,並幫助我們提供額外的肥皂、保溼劑、毛巾等。我們與所有員工的互動非常愉快,因爲每個人都非常友好,並抽出時間與我們聊天。我們在整個住宿期間確實感到賓至如歸。

這是一次輕鬆旅行的好地方。設施很好,我們建議您在許多方面進行家庭旅行。 位置也不錯。

我們在這個酒店住了兩晚。房間很好,室外游泳池區域也很好,很愉快。但是,工作人員在客戶服務方面存在嚴重問題,這是可怕的。我用步行器,所以大部分的行李等都落在我老婆身上。當她要行李車時,坐在桌邊的兩個人回答說他們有三個行李車,但他們找不到,因爲他們必須在客戶的房間。我妻子是個67歲的小婦人,她開始六次的旅行,前台的兩位天才剛剛看着她把我們的東西都帶進來,他們只是坐在那裏,沒有動靜去幫助她。我們對缺乏同情心和客戶服務感到憤怒。我們確實找到了一位聽到這個故事並道歉的經理。他說我們應該打電話給前台的經理Alex,告訴他發生了什麼。我們給Candy打了電話,留下了語音信箱。他一直沒回我們電話!第二天早上我們碰巧看到他,當被問到他爲什麼不回我們電話時,他只是聳聳肩。當我們告訴他發生的事時,他一點也不在乎。現在我們知道爲什麼剛坐在那兒的兩名員工訓練如此差。他們的直接主管和他們一樣無能。第二天早上,我發現總經理道歉,但並沒有說服我他願意做任何事。他至少可以相信我們向房間收取的一兩頓早餐或什麼的。對於院子管理層和員工來說,這是一個非常糟糕的表現。

The customer service here is terrible and if you’re coming here and need to stay another day or so past your reserved dates forget about it! They’ll have your room already booked to someone else. Horrible! Jesse Espinoza was the MOD while I was here and the night before my checkout date I asked for an extension. He told me they were ALREADY sold out. Just so happens the next morning I go back down to the front desk and let them know I was having a bit of a hard time because my daughter had gotten sick and was throwing up and I told them again that I still needed the room so she could rest. Again they said they didn’t have the availability and that I was only able to do a late checkout for 12:30pm instead of 11:00am. So I asked why is that you guys book reservations on top of guests who have not checked out yet? I was told that peoples trips are planned in advance so once you check in someone else has already paid for their reservation on your room by the time you check into it. I kept asking why they allow that and Jesse got pretty frustrated with me and they suggested that they look into one of their sister properties for availability. I asked why it is that they would rather have me pack all of my things knowing I need still need the room and leave to go to another location and not the people that haven’t even checked in yet and Jesse told me because he has to “honor the guests reservation.” He also told me that by not allowing me to extend even though I asked the night prior that he’s not dishonoring anything with me because I didn’t reserve for a later time and that I would still be required to check out at the expected time. This is a major inconvenience especially considering my daughter got sick. If you come here either overbook your stay and check out early if you leave according to your plans or simply don’t come here unless your satisfied with terrible customer service and just about any requests that you have being denied. This place needs an entirely new staff and a full ***** of their policies. This place also needs to be inspected for health code violations because during my last stay the water in the bathtub was coming out yellow. No I’m not exaggerating. Again if you’ve made it this far hear me out, DONT COME HERE!

好

度假區的酒店來說，離海邊稍微遠了點。

從哪裡開始？我路過並預訂了一晚。我在深夜登記入住，有些客人帶着小孩衹是在他們的房間外麪閑逛。我覺得這很奇怪，因為已經快午夜了。我登記入住，他們也有幾位客人在這個地方閑逛。當我走到我的房間時，我注意到酒店的公共區域很臟，看起來很破舊。我可以聽到很多客人還在他們的房間裏很活躍。打開我的房間，它聞起來像陳舊的香煙煙霧。打開房間的燈和浴室的燈，看到一隻蟑螂爬上牆。房間裏的一切都需要翻新。看起來很舊而且很好用。牀不舒服而且很硬。我不會再呆在那裡了。

我們在WPB度過了愉快的假期,慶祝新年。酒店很乾淨,位置超級好。我們的套房很漂亮,可以看到湖和市中心的景色,包括煙花!我通常不會以名字評論工作人員,但金非常出色。她在餐廳服務18+年,積極的態度具有傳染性!她非常適合早上遇到的第一個人。許多電車在這個位置已經多年了,證明這是一個不錯的地方!