彭布羅克設有健身房的飯店

This is a great hotel in a great location. Pembroke is a very vibrant and beautiful small city. You will enjoy this hotel. Good pool. Good restaurant. Very comfortable beds. Clean and quiet. Great toiletries too.

DON’T EVER STAY AT THIS HOTEL. THEIR CUSTOMER SERVICE IS TERRIBLE AND BLAME CUSTOMERS FOR THEIR MISTAKES!! My home town is Pembroke and I had to come home to attend a funeral. When I booked a few days in advance I asked for an early check in time at 12 pm which they said they would accommodate. I checked in on Friday afternoon at 11:30 because I was there and they said my room was ready. I took a shower because I had to get ready for the funeral, and realized that the water was freezing cold. I called the front desk to tell them the issue and they said it was because I checked in early, I said oh sorry (thinking that’s weird). The lady then told me not to worry because it would be on soon. I went to the funeral then came back to change to go out for dinner with some friends and didn’t get back till the evening. Found out the water was still cold when I went to wash my face to go to bed. I called back down to the front desk and a after a bit of a run around (the guy didn’t really seem to know what was going on) he switched my room a little later. Why would they tell me the water was cold because of my early check in? Why Wouldn’t they tell me when I came that afternoon that the water still wasn’t fixed and I would need to switch rooms instead of the evening right before I was going to bed? Again just my idea of customer service. When I checked out the next day I asked if they were going to to accommodate their guests for having cold water and trying to tell me it was because I checked in early when it clearly wasn’t the issue. They said they didn’t know what they were going to do and that I had to speak to their manager. When I left the hotel I realized that they had double charged my card, so I for sure needed to speak to someone about getting my money back). After calling the hotel back to tell them the issue they told me they didn’t know what to do so they would pass it on to the next person. That person didn’t call me back so I called them and said I would have to speak to their manager Lori who wouldn’t be in till Monday. I didn’t receive a call from the her on Monday so I called and was told that She had already left for the day. I told them I would like a call as soon as possible because I would like to make sure I get the double charge back. I still didn’t receive a call from her all week until I called her back on Thursday!! The manager Lori explained to me that Expedia charged my card and they did as well because I gave them my credit card, which would have been fine but they didn’t explain that to me. It was clear that Lori obviously doesn’t train her staff properly because no one ever seems to know what’s going on. It starts to get a little frustrating after awhile so as a customer I’m going to be upset! I preceded to tell the manager Lori about the cold water and how the staff told me it was because I had checked in early. She told me that check in time was 3 pm. I said ok but your hotel told me I could have have an earl

酒店很乾淨,工作人員很友好。我們對房間#321感到失望。即使我們遵循指示,我們也無法操作電視。在第一次嘗試時,我們無法爲進一步的指示而煩惱,例如,如果這不起作用,嘗試一下。我們無法關閉房間的暗窗簾,因此,太陽在日出時流進來。雖然我們很高興淋浴有安全欄,但真的很奇怪,你不能進去設置水溫表盤。只有一個門,所以你必須進入淋浴,然後才能操作錶盤