When we arrived at the hotel, we were informed that despite booking a twin room (I was traveling with my mother) that no such rooms were available. The receptionist was very curt and really did not seem to care whatsoever - a very ”not my problem” attitude. While serving us he was extremely rude to another guest who tried to check in who had realized that we were first in line. Overall, it was certainly not a welcoming experience. Later that day, I received an email from Expedia asking about our check in experience and I submitted my honest feedback. Later that evening, I received a call from the receptionist asking about our stay because ”I read many things” meaning he had read my check in review. It was an extremely unprofessional, threatening and passive aggressive act of intimidation that only served to encourage me to write this review and post it on as many websites as possible. Not only would I never stay in this hotel again, I would never stay in any hotel by Fassbind (the parent company) if this is the sort of staff they hire and train. In addition to our very poor staff experience, the hotel overall (though in a great location with nicely designed rooms) is very small and cramped (as are the rooms). The lobby is also the breakfast room and you can barely move around or get your items out of the elevator. The bathroom shower drain is directly in the bathroom floor and water gets everywhere. The AC us extremely weak even though we had it full blast. And other than the germ pot chocolate fountain in the lobby (which was never covered during our stay) there was not a single chocolate offered at checkin, checkout or awaiting us in the room - really quite laughable due to the name of this hotel. All in all, this was the worst hotel stay I have ever had and DO NOT recommend whatsoever.
不錯
67 評價