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5星級

Hotel Luc, Autograph Collection
4.5/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離柏林大教堂0.86km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.3/591 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離柏林大教堂0.72km

最新預訂:9小時前

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離柏林大教堂1.03km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

夢碧幽飯店
4.4/5107 評價

夢碧幽飯店

柏林市中心 柏林|距離柏林大教堂0.44km
I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.

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正在尋找柏林大教堂附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林亞歷山大廣場1號汽車旅館
4.3/592 評價
柏林市中心
PROS: - Location: Next to the Alexanderplatz metro station, super easy to go from place to place. Near the tv tower and many other attractions. Nice restaurants and cafes nearby. - Clean and comfortable rooms. Nothing bad to say about that. Many pillows. - Nice views from the upper floors. - Late check-out was possible and didn't cost anything if you were a beOne -member. It doesn't cost anything to register as a beOne -member, and you get one free breakfast, one free bottle of water (big bottle) and if possible, a late check-out on Sundays (also for free). CONS: - Soundproofing. The noice from the streets didn't bother that much on the upper floors, but you could hear everything from the hallway, if someone is walking, talking or opening doors. - Breakfast. It wasn't necessarily bad, but especially with fruits and vegetables there weren't that many options. I feel like for that price the breakfast should be better. - Staff. Again, not necessarily bad, but could've been more friendly. - Lack of mini fridge. There wasn't any mini fridge in the room. Overall a good hotel which I can recommend and would also stay here again :)
柏林約翰 F ARCOTEL 飯店
4.2/588 評價
柏林市中心
早餐不錯,但我更喜歡阿迪娜的早餐。優越的地理位置,尤其是當您收聽柏林國家歌劇院時。但是,當最低等級的房間不提供水壺時,這是非常愚蠢的(您必須為價格更高的房間付費才能擁有)。我的意思是,這些應該被視為“基本”。
亞歷山大廣場經典飯店
4.3/544 評價
柏林市中心
這家酒店很乾凈,最近經過了裝修,現在仍在裝修。最好的淋浴。現代。 。 。 但是服務卻相反: 我們房間裏的加熱器(洗衣機)在浴室裏都沒用,我們稱接待處為他們說沒有人來修理它。而且太冷了! 接待員去了我們的房間,並提議給我們額外的毯子。但這不是處理情況的方法。我們在房間裏冷 感謝上帝,我丈夫是個修補匠,他對加熱器有些了解,因此他要求工具並進行修理。 第二天,馬桶沖洗!我們通知了接待處,但沒有人將其修復! 還!我的丈夫“可以解決所有問題”,已經足夠理解並解決了沖洗問題!你在騙我嗎!一個四星級酒店,我們最終確定了適當房間的基本需求。 我們的朋友,一對也和我們一起住在同一家酒店的夫婦,加熱器也有同樣的問題,所以我丈夫為他們修理了它。 接待處知道這一切,什麼也沒做。 。
柏林哈克市場阿迪娜公寓式飯店
4.4/5105 評價
柏林市中心
距Hackescher Markt火車站1分鐘路程。廚房很乾凈,房間很乾凈。 這是一個安全的區域,因此很容易到處走走和使用公共交通工具。 隔壁還有集市和dm,因此您可以購物和購買水果。 保險箱在房間裏壞了,但我不能使用,因為它沒有修理。 我想下次使用。
尼古拉公寓飯店
4.4/545 評價
柏林市中心
The room was fine and the area was surprisingly quiet, except during recycling! It is very convenient for Alexanderplatz. However, the breakfast was poor and the coffee undrinkable. I was tricked into paying for a replacement cappuccino and was charged for it. (It was no better). Luckily we had a kettle in the room and had brought sachets with us. The reception staff were excellent. The man we chatted to on our final day was great fun and kept us amused as we worried about our sleeper train. We left our luggage in a safe room and he offered us a key to access the lounge while we waited. Sadly the WiFi did not work in the lounge but it worked elsewhere.
夢碧幽飯店
4.4/5107 評價
柏林市中心
I was checked in by a friendly receptionist at 1:20 pm and received my room right away. The lobby was nicely decorated and gave the impression of a 4-star city hotel. However, the room did not reflect 4-star standards as it was very small and a bit worn out yet clean and tidy. The room could fit a luggage rack, a small closet, a small desk as well as a small coffee table and two chairs. The queen bed was comfortable and the pillows great. The high ceiling gave the room an airy feel but the floorboards were showing their age and would need to be treated. There was a 0.5 L water bottle in the room on arrival, not replenished. There was also a safe and A/C. The trams outside were a bit noisy, but I slept well nevertheless. The thick curtains did a good job keeping the room dark in the morning. The bathroom came with a walk-in shower with excellent water pressure in the handheld shower. Amenities (shampoo, shower gel, hand soap and body lotion; no conditioner) were from Molton Brown, which is a brand I like, but they were provided in wall-mounted containers, which I don’t find as hygienic as single-use bottles even though I of course understand the motivation of saving money this way. Breakfast was served in the ground floor dining room 7–11 (weekends until noon). It would have cost a reasonable 17 EUR/person, but I did not try it. Check-out is already at 11, although they were happy to allow me to stay in the room until noon and to store my luggage until my evening flight. The hotel is located in Hackerscher Markt, with lots of restaurants and shopping in the area. The nearest Spätkauf for drinks and snacks is on the next block, and the S-Bahn to the airport is a few minutes away. Alexanderplatz is within walking distance; the centre of West-Berlin is a train ride away. Hotel prices in Berlin seem to have gone through the roof post-covid, and my nightly rate of 95 EUR felt a bit much. But I can very well see myself returning in future if the price is right. All in all a solid choice for a business trip or short holiday in Berlin.

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