薩蒙阿姆飯店

Originally I looked forward to writing this review thinking I had found a great little hotel with big clean rooms, friendly staff and an even better price but I was very wrong. Check in went smooth the woman was friendly and answered all my questions only thing I want to mention is we were told absolutely no cooking in the room or we would be charged and there was a $100 deposit taken. We were only given one physical key instead of cards but no big deal. As a friend unloaded the vehicle with us a staff member came out very concerned there was a third guest that had not been charged for. After assuring her he was only helping unload the bags she returned to the office. Once in the room (102) we were pleasantly surprised to see the size of it however the layout was a little odd. The bathroom was positioned off the back bedroom so you had to pass by the bed to use which could be inconvenient had someone been trying to sleep. While there was plenty of open space in the rooms the table could have been a little larger but it did what it needed to. It had the usual amenities like microwave, coffee pot and a full size fridge which was nice. The heat in the room was uncontrollable and extremely high, we closed off the floor registers and opened up the back windows which made it tolerable. The only complaint to say about the room was the lack of a bedroom door, the privacy would be nice and also a bathroom fan is generally good. Highway noise was less noticeable than expected and the beds were decent so we both slept well. Now next morning I went over to front desk at about 10am and informed the woman that we would like to extend one night and would be over to pay for the extra night, she insisted it had to be paid by 11:30am. At 11:26am (Telus cell phone time) a staff member began banging on the door raising his voice telling us to get out of the room. We were very confused as we had just got shoes on to go pay for the extra night. Once the door opened up it was clear we were not going to be paying another night. We tried our best to explain we were walking to the office but the staff did not want to hear it or care. Repeatedly we were told to get out of the room, even as we showed cash in hand to cover the room charge and apologized for cutting it down to the last minute. Finally we couldn’t take it any longer and closed the door (11:31am) thinking maybe someone else who worked there would come and correct this staff members behavior but unfortunately that didn’t happen. We sat confused and wondering how things turned this way so quickly and decided to offer one last time to pay for the extra night, we even pointed out that it would be quicker to pay the extra than it would be to pack up the room but they wanted nothing to do with us. We packed up as quickly as possible and left the room in great condition with no damage, no big mess and nothing missing. We then went to the front desk to ask for the $100 deposit to be returned that was taken off a debit

We stayed for two nights in an obviously new Hotel--but who cares about new when there is ZERO regard for Customer service. We both have Titanium Status with Marriott and so I asked if there was any breakfast offered for Elite members. The Check-in Agent says ”there's Breakfast right over there--doesn't matter who you are” And jerked his thumb over his shoulder. I asked if we could get an upgraded room--He says ”it's the long weekend--and looked at me like I had just fell off the Turnip truck. I then asked if we could get a late check out because of my arm burns it takes a while to dress them each day. He says ”what time?' 2:00 pm please No I can only do 1:00pm-It's the long weekend” I said yes but the long weekend will be over when we checkout”. He says ”that's all I can do”. Ok then . When we got to our room there was no water bottles and the outside temp at that time was 36',so I went down and asked a different Agent if we could have a couple bottles of water ,in his defence he was just about to point over and say yes when a different Agent looked over his shoulder and said ”Check and see if they took the 1000 points” He then says ”you took the 1000 points so you have to pay for water” I said really? REALLY? And said no thanks I'll drive downtown and buy my @#$%& water. These people, starting with the Manager should drive one hour back to Kamloops and take a lesson in CUSTOMER SERVICE from the DELTA Hotel there. We had just spent the previous night there and the difference is in my review of that hotel. We like everybody who eventually gains ELITE Status earned it by spending our money but mark my words it will not be at this hotel. And please do not reply with your standard form letter. i don't want to read it. Instead--train your Staff.

從班夫回溫哥華，原計劃要停留在kamloops的，因為雪天夜路太不安全，臨時在攜程找了這家酒店。意外的是酒店實在是物超所值，給了我們非常不錯的體驗。雙牀房的房間超大不說，牀都是king size的，讓人有些驚喜。

早餐很好，晚上入住的時候看到有旅遊團入住，還擔心早上吃飯會很吵鬧，但是酒店很貼心，把旅遊團和我們這些自己訂房入住的客人分開餐廳吃早餐，很贊！旁邊就是超市，晚餐可以在附近解決

從飯店很方便到達薩蒙阿姆機場，僅有6km距離。Salmon Arm Waterslides位於幾步之遙的地方。飯店鄰近多個熱門旅遊景點，包括Grass Root Dairies、Salmon Arm Art Gallery和Salmon Arm Bay Nature Enhancement Society，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調，讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用，便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機，讓您感受到賓至如歸的享受。飯店設有卓越的休閒遊憩設施，比如Spa。飯店設有會議廳，為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

開車13個小時後,這家酒店超越了客戶服務。工作人員很友好,房間很乾淨,早餐非常好,有很多選擇。我肯定會再次入住這裏。

50年代中期的情侶在這裡。去年夏天，我們碰巧正穿越Salmon Arm，並意識到這座城市正在舉辦他們每年一度的Blues＆Roots音樂節。很快決定參加音樂節，因此去檢查住宿情況。 Prestige Harbourfront不僅有一個房間，而且還以超級實惠的價格將我們升級為我們曾經有幸入住的最美麗的房間。前端人員和房間清潔人員都非常出色，餐廳很方便，而且食物很好，食物也很棒室外露台。在音樂節上做了幾天了。強烈建議。

凌晨3點才到酒店，打電話開的酒店門，前台都像是印巴人，設施陳舊，但相對乾淨，早餐很少自取