There are two properties: one is a castle, the other is not. Plan yr expectations accordingly. We booked a double room in the annex property for three nights. This property is tired and needs an update. Our room (221) was in the attic and resembled a small Hampton Inn/Howard Johnson room from the 70's/80's. The furniture was IKEA-like and minimal. There was no refrigerator or minibar (no wine/bottle opener) in the room and they ask you to refill your complimentary bottle of water from the tap in the bathroom daily. Three nights of this (with breakfast - I'm coming to that - ) cost us 560E. The bathroom was updated and had an excellent shower. The accommodations were adequate, but the property (including the small, drab lobby) has not been updated since at least the 90's. The front desk staff was not particularly helpful or friendly (and I speak German), but we didn't have any issues during our stay. There was no Austrian Gemütlichkeit. The town of Salzburg is a brisk 20-minute walk from the hotel. There are no reasonable restaurants in the vicinity. An Uber was 14-16E when we looked at taking one from the hotel to the centre of town. Now to the other property: breakfast is served in the castle and is a very different experience than the annex. The staff is 5-star and cater to yr every wish. We would like to recognise Marianna and Gunista for their extraordinary service during our stay. The breakfast itself is very good and the selection is excellent. I have to say, that we did not appreciate the ”woke education” that was made visible in every corner of the castle. It is not the venue, and we did not come to the property for a lesson in atonement. It was not a bad stay; it was not a great stay. Adequate at what we perceived as a high price. Again, we hope our review will help guests set their expectations for these two properties. You decide!
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